Users
| Name | Username | Role | Title | Department | Reports To | Status | ||
|---|---|---|---|---|---|---|---|---|
| System Administrator | admin | admin@rmmops.com | Administrator | Director of Operations | Management | - | Active | |
| Emily Brown | ebrown | emily.brown@rmmops.com | Network SME | Network Architect | Network Operations | System Administrator | Active | |
| Lisa Chen | lchen | lisa.chen@rmmops.com | Tier 3 Helpdesk | Tier 3 Support Specialist | Technical Services | System Administrator | Active | |
| Thomas Clark | tclark | thomas.clark@rmmops.com | Tier 1 Helpdesk | Tier 1 Support Analyst | Service Desk | Sarah Williams | Active | |
| John Doe | jdoe | john.doe@rmmops.com | Tier 3 Helpdesk | Tier 3 Support Specialist | Technical Services | System Administrator | Active | |
| David Garcia | dgarcia | david.garcia@rmmops.com | Cloud SME | Cloud Solutions Architect | Cloud Services | System Administrator | Active | |
| Mike Johnson | mjohnson | mike.johnson@rmmops.com | Tier 2 Helpdesk | Tier 2 Support Engineer | Technical Services | Sarah Williams | Active | |
| Robert Lee | rlee | robert.lee@rmmops.com | Tier 1 Helpdesk | Tier 1 Support Analyst | Service Desk | Sarah Williams | Active | |
| Alice Martinez | amartinez | alice.martinez@rmmops.com | Storage SME | Storage Solutions Engineer | Infrastructure | Jane Smith | Active | |
| Kiran Patel | kpatel | kiran.patel@rmmops.com | Account Manager | Client Success Manager | Client Services | System Administrator | Active | |
| Jorge Rodriguez | jrodriguez | jorge.rodriguez@rmmops.com | Tier 1 Helpdesk | Tier 1 Support Analyst | Service Desk | Sarah Williams | Active | |
| Jane Smith | jsmith | jane.smith@rmmops.com | Server SME | Server Infrastructure Lead | Infrastructure | System Administrator | Active | |
| Maria Thompson | mthompson | maria.thompson@rmmops.com | Tier 2 Helpdesk | Tier 2 Support Engineer | Technical Services | Sarah Williams | Active | |
| Sarah Williams | swilliams | sarah.williams@rmmops.com | Manager | Service Desk Manager | Service Desk | System Administrator | Active | |
| Brandon Wilson | bwilson | brandon.wilson@rmmops.com | Account Manager | Enterprise Account Manager | Client Services | System Administrator | Active |