confirmation_numberTKT-20251027-0001 - Database Server Not Responding

priority_highCritical

Ticket Information

TKT-20251027-0001
In-Progress
Critical
Hardware
Server
October 28, 2025 at 12:00 AM
October 28, 2025 at 02:00 AM
October 28, 2025 at 05:00 AM

Assignment & Contact

Acme Manufacturing Inc
Acme HQ
ACME-SQL01 (10.1.1.20)
Assigned To
Jane Smith
jane.smith@rmmops.com
Created By
System Administrator
admin@rmmops.com

Description

Primary SQL Server (ACME-SQL01) stopped responding at 8:45 AM. Database applications are down. Urgent investigation needed.

Time Tracking

Total Time Spent
45 minutes

Activity Log (0 notes)

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